Refund and Cancellation Policy – G N Services
At G N Services, customer satisfaction and transparency are important to us. We aim to provide professional and reliable services for business registrations and certificate-related assistance. This Refund and Cancellation Policy explains our refund conditions, cancellation procedures, and applicable charges.
By purchasing our services, customers acknowledge that they have read and understood this policy. All terms are subject to applicable laws and consumer protection rights.
1. Company Information
Company Name: G N Services
Address: Near Ramlila Maidan, Kasidih Shop Area, Jamshedpur, East Singhbhum, Jharkhand – 831001, India
Website: https://udyamiregistration.org/
Email: support@udyamiregistration.org
Phone: 9162704968
2. Refund Eligibility
Customers may request a refund if the purchased service has not been delivered as agreed.
Refund requests should be submitted within 5 calendar days from the date of purchase or service application and must include the relevant payment details and reason for the request.
Refund requests may be considered where G N Services is unable to provide the agreed service due to reasons attributable to our organization.
Each request will be reviewed individually, considering the service status, work completed, expenses incurred, and applicable legal requirements.
The 5-day period does not restrict any refund rights that cannot legally be excluded.
3. Refund Processing Time
Once a refund is approved, the eligible amount will generally be processed within 7–10 working days through the original payment method, subject to the payment gateway and banking institution.
The actual time taken for the amount to appear in the customer’s account may vary.
4. How to Request a Refund
Customers can submit refund requests using the official contact details listed in this policy.
Please provide:
Full name
Registered mobile number or email address
Order or application reference, if available
Payment receipt or transaction ID
Reason for requesting a refund
Supporting documents, where applicable
We may contact the customer for additional information before making a decision.
5. Non-Refundable Charges
Depending on the service and its processing stage, the following costs may be non-refundable where legally permitted:
Government fees already paid to the relevant authority
Statutory charges and taxes that cannot be recovered
Payment gateway charges actually incurred
Documentation and administrative expenses already incurred
Professional service fees for work already completed
Third-party charges already paid
Costs associated with applications that have already been prepared or submitted
Any applicable deductions will be explained to the customer. Refunds will be handled in accordance with the agreed service terms and applicable law.
6. Cancellation Policy
Customers who no longer wish to continue with a service may contact us to request cancellation.
The following conditions may apply:
Cancellation requests will be reviewed according to the stage of service processing.
Cancellation may not be possible after substantial work has been completed or an application has been submitted to the relevant authority.
Requests to pause or postpone a service may be considered depending on the circumstances.
Where agreed with the customer, an unused service balance may remain valid for up to one year from the original payment date, subject to applicable law and the agreed service terms.
We will inform customers of any applicable cancellation charges or deductions before finalizing an eligible cancellation request.
7. Cancellation Charges
For eligible cancellations, a cancellation charge of up to 20% of the service amount may apply where this charge was disclosed before payment and is legally permissible.
Additional deductions may apply for:
Work already completed
Government fees already paid
Third-party expenses already incurred
Documentation and administrative costs already incurred
The remaining eligible balance, if any, will be calculated after applicable deductions and communicated to the customer.
No deduction will be applied where it is prohibited by applicable law.
8. Government and Third-Party Services
G N Services may assist customers with services such as Udyam/MSME registration, GST registration, FSSAI applications, Gumasta registration, trademark-related services, and other business registration requirements.
Certain services depend on government departments, regulatory authorities, or third-party organizations.
Processing times and outcomes may be affected by:
Government portal downtime
Changes in rules or procedures
Administrative delays
Requests for additional documents
Rejection or return of an application by the relevant authority
Other circumstances beyond our reasonable control
Government or third-party delays do not automatically establish eligibility for a refund. Each request will be assessed based on the work performed, service agreement, expenses incurred, and applicable law.
9. Service Outcome Disclaimer
G N Services provides private service assistance and is not a government department or official government portal unless expressly authorized and stated otherwise.
Final approval or certificate issuance depends on the relevant authority wherever applicable. We do not guarantee approval, registration, certification, or a specific processing timeline where the outcome depends on an external authority.
Customers are responsible for providing accurate information and the required documents.
A service outcome that is outside our control will be assessed in accordance with the agreed service terms and applicable refund rights.
10. Force Majeure
Service delivery may be affected by events beyond our reasonable control, including natural disasters, government restrictions, power outages, internet failures, cybersecurity incidents, public emergencies, or other major disruptions.
If such an event affects a service, we will make reasonable efforts to inform the customer and discuss available options. Refund eligibility will be determined in accordance with the service agreement and applicable law.
11. Fraudulent Refund Requests
We may investigate refund requests that contain materially false information or appear to involve fraud or misuse of our services.
A request may be declined where the facts support the decision and applicable law permits it. Customers retain any legal rights available to them.
12. Transparency Before Payment
Before placing an order or making payment, customers should review the applicable service description, service charges, cancellation conditions, refund eligibility, and any additional fees.
G N Services aims to communicate relevant terms clearly so that customers can make an informed decision before purchasing a service.
Customers may contact us for clarification about any term before making payment.
We will not rely on undisclosed charges or terms that are prohibited by applicable law.
13. Changes to This Policy
G N Services may update this Refund and Cancellation Policy when necessary to reflect changes in our services, business practices, or legal requirements.
The latest version will be published on our website with an applicable effective date. Changes will not override existing legal rights or obligations.
14. Contact Information
For refund requests, cancellation inquiries, or questions about this policy, please contact:
G N Services
Address: Near Ramlila Maidan, Kasidih Shop Area, Jamshedpur, East Singhbhum, Jharkhand – 831001, India
Website: https://udyamiregistration.org/
Email: support@udyamiregistration.org
Phone: 9162704968
We will make reasonable efforts to review and respond to customer inquiries within a reasonable period.
By purchasing or using our services, customers acknowledge that they have had the opportunity to review this Refund and Cancellation Policy, subject to applicable laws and statutory rights.